A GEMFIELDS couple is calling for answers after claiming the Central Highlands Regional Council failed to properly investigate an attack on a pet goat last month.
Elissa Saunders' and John Major's pet goat, Elsa, was allegedly attacked by two dogs on November 27, and despite the couple's best efforts, it died on their property days later.
Ms Saunders said they knew the owner of the two dogs and contacted her at her home shortly after the alleged attack.
"While waiting for the lady to come outside, I noticed the dogs had returned home and were locked in a small mesh cage," Ms Saunders said.
"I told the lady... what the dogs had done and told her that she had best come up to my house and inspect the damage."
The dogs' owner arrived at Ms Saunders' property, took some photos, and advised her on the best way in which to file a complaint with the regional council's animal control department.
After trying and failing to contact the officer on duty, Ms Saunders and Mr Major tracked down the contact number and spoke with a person who told them to email the details of the incident.
"(Mr Major) then rang the local police so they should be able to verify that fact," Ms Saunders said.
But after weeks of little progress, the couple have since contacted the ombudsman about the incident, and have vowed to fight the lack of investigation, which they believe stems from a conflict of interest within the council.
The council's Community and Development Services general manager, Brad Duke, confirmed the matter was under investigation by the council, and an outcome was expected soon.
"It is my intention to provide a formal response by December 21," Mr Duke said.
"I have met with them and it is my intention to get that report to them in writing as soon as possible."
He rejected claims that because the dogs allegedly involved belonged to a council employee the investigation was being stalled.