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‘Humiliated' man seeking apology from Bunnings

Emerald’s Mervyn Schmidt is calling for an apology from Bunnings warehouse in Rockhampton following an incident at the store on Sunday.
Emerald’s Mervyn Schmidt is calling for an apology from Bunnings warehouse in Rockhampton following an incident at the store on Sunday. Tara Miko

A SUNDAY shopping trip to Bunnings Warehouse in Rockhampton turned into a "humiliating and degrading" experience for a local family when staff members tried to strip a shopper of his shirt.

Central Highlands man Mervyn Schmidt was looking at materials to complete renovations on his Emerald home when he was confronted in the shop by a group of employees demanding he take off a red Bunnings shirt.

"They told me wearing the red shirt was like wearing a police officer's uniform and was illegal," Mr Schmidt said.

"They just confronted me and demanded I take the shirt off in the middle of the shop when I was near ladies and children.

"I have never been so embarrassed. It was so degrading."

Employees offered Mr Schmidt a green Bunnings shirt and followed him to the car park where he took off the shirt.

After registering a complaint, Mr Schmidt was contacted by the manager who apologised for the workers' actions and offered a gift voucher.

Bunnings Queensland operations manager Jason Banks said the company had been in touch with Mr Schmidt.

"He was wearing one of our red team shirts when he is not a Bunnings team member and we gave him an alternative shirt to wear while in-store," Mr Banks said.

"The store has taken all measures to rectify any misunderstanding with the customer."

But Mr Schmidt said he wanted the staff involved to apologise.


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