Emerald mum's distress as layby for sick child wiped

UPSETTING ERROR: A technical glitch is to blame for Emerald mother Amanda Knight’s layby being wiped from the system, just one week before her son Tanae, 6, goes to hospital.
UPSETTING ERROR: A technical glitch is to blame for Emerald mother Amanda Knight’s layby being wiped from the system, just one week before her son Tanae, 6, goes to hospital. Tara Miko Emetarget

WHEN Emerald mother Amanda Knight went to pay the final amount owing on her Target Country layby on Monday, she was reduced to tears.

She was told there was no record of any previous payments on the pyjamas her six-year-old son Tanae had hand-picked from the shop for when he goes to hospital next week for an operation.

The single mother was distraught.

"I can't afford to repay the total amount," a tearful Amanda told the CQ News yesterday.

"I told my son he could pick the jammies he wanted for when he goes to hospital to make him more comfortable.

"He's so nervous about his operation."

After Amanda told her story, she returned to Target to try to resolve the situation, which had been blamed on a recent system outage.

It was then she learned her Christmas layby had also been wiped from the store's system.

An emotional Amanda was told to pay the remaining amount and she collected her son's pyjamas.

Although Amanda's accounts have since been rectified and the amount owing reflects how much she has paid, she has come forward to urge other customers to check their layby accounts.

"If it has happened to me, it would have happened to others," she said.

A Target spokeswoman confirmed it was a technical issue at the Emerald store, but staffers were working through the process to resolve any concerns.

"The issue has been resolved and we are currently working directly with customers who may have placed a layby or made payments during this time to ensure there is no issue when they come to pick up their laybys," the spokeswoman said.

"Any customers who have any concerns are asked to contact the store team directly.

"We apologise for any inconvenience caused to our customers."

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