News

Staff shortages bring post problems

AUSTRALIA Post has admitted it's been unable to rectify some of the problems that have been plaguing the Emerald service for months.

Central Queensland News has been reporting on delivery delays, staff recruitment and other issues since August last year.

One disgruntled customer, who wants to remain anonymous, has complained a number of times to the Postal Ombudsman and Australia Post directly.

She said her personal service has improved, but she's concerned it's been at the cost of efficient service delivery to the rest of the population.

“I got a response from Australia Post about two weeks ago,” she explained.

“They've said that the postal manager in Emerald was focusing on my mail box in particular to ensure an improvement in services, which there has been, but that defeats the purpose if they're focusing on just one post box.

“I'm more annoyed with Australia Post at a corporate level. They need to ensure their workers are staying.

“Services have improved for me but at my personal residence I'm still getting letters that aren't for me.

“I know I take the time to re-address them but there are people out there who chuck them in the bin.”

According to Australia Post spokeswoman Simone Kurtz, the corporation continued to face recruitment hurdles.

“In the last two years we have experienced high turnover and increasing difficulty in recruiting local staff to work in the Emerald post office due to the resources boom,” she said.

“We remain committed, however, to providing the best possible mail delivery service to this community.”

Ms Kurtz said they advertised a tender in April for street delivery contracts.

“We have been working hard to improve the service, however we acknowledge some ongoing issues,” she said.

“Due to the cyclical nature of the mining industry and the impacts this has on local employment, we believe offering the street delivery service as a contract will bring greater stability to the community for the long term.”

Australia Post did not confirm how many complaints about Emerald services it had so far received in 2009.

The unhappy customer believed the measures are “band-aid solutions”.

“What about the people who haven't complained that are still suffering?” she asked.

“I know of people having problems who didn't complain.

“There's a sign up on the door saying verbal abuse will not be tolerated so obviously people are still cranky at the service.

“I don't blame the manager at all. I blame the company for not giving the support they need to provide the service.

“In any other business they've had to change tack to get staff, so why is Australia Post any different?

“They need to do a better job of retaining staff and maybe they need to look at what they're offering.

“I know that a number of other businesses I work with offer housing instead of higher wages and they've been able to recruit.”

The unhappy client said a parcel she was supposed to receive worth $100 went missing last year and had never been recovered. She was told the item couldn't be tracked because it wasn't registered.

“Why should I be paying more for a service they can't get right in the first place?

“Corporately, they're not looking at regional Australia.

“It's their fault they can't retain staff and we're not getting the level of service we all should get.”


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Things get UGLY as Kylie raises top total of $10k

PRETTY GOOD BEING UGLY: Kylie Ansford has been named the regional winner of the 2016 UGLY Bartender of the Year.

Kylie Ansford named 2016 UGLY Bartender of Year regional winner

Generations of Olives

OLIVE REUNION: Stewart, Les, Allan, Doug, Col, Kenny and Denis Oliver.

Olive descendants reuinte at Dingo.

Country kitchens successful

Renaye Gadsby (QCWA Country Kitchens Dietitian), Raymonda Hall (facilitator for Blackwater) and Fiona McKenzie (QCWA Country Kitchens program co-ordinator).

Blackwater's Country Kitchens program a success.

Local Partners

Police honour their fallen

Police and community pay their respects at National Police Remembrance Day.

Students stay awake for 24-hour ride of their lives

THINKING PINK: The Pink Limousine team from Emerald Christian College came in 110th in the Human Powered Vehicle Championships.

Emerald Christian College entered the RACQ Technology Challenge.

Things get UGLY as Kylie raises top total of $10k

PRETTY GOOD BEING UGLY: Kylie Ansford has been named the regional winner of the 2016 UGLY Bartender of the Year.

Kylie Ansford named 2016 UGLY Bartender of Year regional winner

Generations of Olives

OLIVE REUNION: Stewart, Les, Allan, Doug, Col, Kenny and Denis Oliver.

Olive descendants reuinte at Dingo.

Country kitchens successful

Renaye Gadsby (QCWA Country Kitchens Dietitian), Raymonda Hall (facilitator for Blackwater) and Fiona McKenzie (QCWA Country Kitchens program co-ordinator).

Blackwater's Country Kitchens program a success.

Oh, the artworks you'll see at Moranbah kids' exhibition

CREATIVE YOUNGSTERS: Students Jessie Ferris and Hannah Peterson with their mini masterpieces to be displayed at the Moranbah Coalface Art Gallery.

Moranbah school students are looking forward to showing their art.

Marist students to share musical talents at SHEP

MUSICAL TALENTS: Adam Phillips, Reef Johnson and Elijah Horsfall from Marist College Emerald.

Marist students represent school at State Honours Ensemble Program.

Space event rocks Comet

News

SPACE event sparked concerns of a plane crash.

Classic car auction draws buyers from US, Dubai

"He wants everyone to enjoy the cars, the collection got too big'

Lady Gaga confirms Super Bowl show

Lady Gaga

Lady Gaga to perform in coveted spot

Girls actors give emotional tributes to hit show

Actor Allison Williams

Actors farewell smash hit HBO show Girls after six seasons

Janet Jackson's pregnancy is 'best thing'

Janet Jackson

Janet Jackson can't wait to become a mum

Jay Z signs two-year movie and TV deal

Rapper Jay Z

Rapper Jay Z has signed a television and movie deal

Nowhere to Hyde: Matt Nable is Australia's man in demand

Matt Nable stars as Detective Gary Hyde in the TV series Hyde & Seek.

NABLE returns to the small screen amidst busy film work.

Marvel's Luke Cage S1E7: Manifest review

Mike Colter in a scene from the TV series Marvel's Luke Cage. Supplied by Netflix.

*WARNING: spoilers if you haven't seen Marvel's Luke Cage*

Beach-side real estate starts at $85k on Fraser Coast

HERVEY BAY REAL ESTATE: You can buy this townhouse in Scarness for under $300k.

Live your beach-living dream locally.

$40million hotel, shops development project for Mackay

Mt Pleasant hotel and retirement accommodation, proposed at 194-202 Malcomson St.

$40m development to take Mackay to 'the next level'

Property 200m from ocean selling for just over $100K

BEACHCOMBER PARK: Work has started on a new $19.2 million development at Toogoom.

The estate's developer is offering huge discounts for early buyers.

UPDATE: Former rodeo champ's sale rained out, now back on

Larkhill local Ken Consiglio is having an auction of most of the things on his property.

'People kept showing up and we had to turn them away'

First stages of $25 million housing development underway

New development on Madsen Rd - The Springs.

The blocks of land are much bigger than usual

Couple build their own 'tiny house' for $45k

Holly Bowen and Oli Bucher built their "tiny house" themselves, only hiring a plumber and an electrician. Photo/supplied

The house, which is built on a trailer and can be towed.