$1.1m secured in Engery and Water compensation

BUNDABERG energy and water consumers secured almost $7000 in compensation after taking their complaints to the Energy and Water Ombudsman Queensland (EWOQ).

According to the EWOQ 2014-15 annual report the amount was part of a record amount $1.1 million in outcomes for customers.

The Ombudsman said this year had been a remarkable one, with the record value of monetary outcomes being achieved from a smaller complaints base.

In Bundaberg, the top four monetary outcomes negotiated by EWOQ were cheque ($5695.05); payment plans ($786.21); billing adjustments ($405.43); and goodwill gestures ($100).

Across the state, EWOQ closed 11,049 cases in the 2014-15 financial year, 9539 related to electricity, 803 related to gas and 569 related to water, with the remaining cases being general enquiries.

Electricity complaints decreased by 24%, however water complaints increased by 7% and gas complaints decreased by 5%.


Fran Underhill: Local author is a force for positivity

Fran Underhill: Local author is a force for positivity

Fran sends a message to children.

No local blood service...

No local blood service...

Emerald local raising awareness on the importance of donating blood.

Council's liveable spaces project focuses on families

Council's liveable spaces project focuses on families

Isaac budget brings lifestyle upgrades.

Local Partners