Accounts restored to normal at NAB

THE last of millions of National Australia Bank customers left cashless and embarrassed by a massive computing failure have had their accounts restored.

NAB said yesterday that the remaining 19,155 affected customers could now access money in their accounts - six days after the debacle began.

Accounts are all up to date, the bank says.

“This means that all customers are now able to transact as normal,” NAB said in a statement. “NAB again wants to extend our sincerest apologies and thanks to our customers for their ongoing patience and understanding as we have worked to resolve these issues.”

Emerald NAB customer Kelvin Gardener said he was affected by the debacle when his pay didn’t go through for four days.

“Transactions for the credit card over the phone wouldn’t work,” he said.

“We were going on holiday and were relying on the money to come through. We were really stressed because it didn’t come through.

“It put a bit of pressure on us but the bank helped us out. The bank was very helpful and accommodating in making emergency funds available.”


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