Know your refund rights before Boxing Day spend-up

QUEENSLANDERS are being reminded of the importance of knowing their refund rights before spending big at post-Christmas sales.

Attorney-General Jarrod Bleijie said today many consumers thought they could refund or exchange unwanted goods they changed their mind about.

"That might not be the case, it is important all Queenslanders know their rights when hitting the shops come Boxing Day," Mr Bleijie said.

"Unless an item is faulty or does not do what it is supposed to, you are not automatically entitled to a refund.

Mr Bleijie said if goods do not meet these guarantees consumers are entitled to a refund, repair or replacement.

"However, if you receive an unwanted gift or change your mind on a purchase, some traders will still offer you a refund out of goodwill.

"To avoid the uncertainty, ask stores about their refund and exchange policies before you buy."

"While traders can put limits on refunds they offer out of goodwill, it is illegal to display 'no refund or exchange' signs," he said.

"The seller is responsible for ensuring consumer guarantees are met, and must not just refer their customers to the manufacturer if problems arise."

For more information, visit the Office of Fair Trading website.

 


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