Singapore Airlines has been named the best airline for 2019. Picture: Singapore Airlines
Singapore Airlines has been named the best airline for 2019. Picture: Singapore Airlines

How this airline became the world’s best

Air New Zealand has been toppled from its position as the best airline in the world, according to an Australian ranking that has deemed another carrier a more worthy recipient.

Singapore Airlines has been named the Airline of the Year for 2019 by AirlineRatings.com, which ranks the world's carriers according to safety and in-flight product.

It was the first time Singapore Airlines has taken out the award, and it pipped Air New Zealand who held the top spot for five consecutive years.

Singapore Airlines has been named the best airline for 2019. Picture: Singapore Airlines
Singapore Airlines has been named the best airline for 2019. Picture: Singapore Airlines

Singapore Airlines was recognised for its strong in-flight service, revamped cabins, impressive new A350 and Boeing Dreamliner aircraft, operational safety record, and its new Singapore to New York service, which at 19 hours is the new longest non-stop flight in the world.

The accolade was part of AirlineRatings.com's annual Airline Excellence Awards that are judged by seven editors at the respected site.

They looked at criteria including fleet age, passenger reviews, profitability, investment rating, product offerings and staff relations.

 

While Air New Zealand lost the top spot, it did take out the award for best premium economy class. Picture: Air New Zealand
While Air New Zealand lost the top spot, it did take out the award for best premium economy class. Picture: Air New Zealand

"In our objective analysis Singapore Airlines came out number one in many of our audit criteria, which is a great performance," the site's editor-in-chief Geoffrey Thomas said.

"For years Singapore Airlines has been the gold standard and now it is back to its best, leading in passenger innovations and new state-of-the-art aircraft models.

"The editors said that the competition for top spot was tight with Air New Zealand, Qantas Airways and Qatar Airways just being nudged out."

Singapore Airlines also took out the gong for best first class product.

 

First class pods on Singapore Airlines’ 777s.
First class pods on Singapore Airlines’ 777s.

Air New Zealand did get an award - best premium economy and best airline for the Pacific region.

Qantas won for best domestic airline service, and also claimed the best lounges award. QantasLink was awarded best regional airline.

Virgin Australia collected the award for best cabin crew and Emirates won for best in-flight entertainment, and was named best airline in the Middle East/Africa region.

 

Qantas has the best lounges.
Qantas has the best lounges.

 

TOP TEN AIRLINES FOR 2018

1. Singapore Airlines

2. Air New Zealand

3. Qantas

4. Qatar Airways

5. Virgin Australia

6. Emirates

7. All Nippon Airways

8. EVA Air

9. Cathay Pacific Airways

10. Japan Airlines

 

Virgin Australia has the world’s best cabin crew, according to AirlineRatings.com. Picture: Luke Bowden
Virgin Australia has the world’s best cabin crew, according to AirlineRatings.com. Picture: Luke Bowden

 

AWARD WINNERS

Best airline (Pacific): Air New Zealand

Best airline (Middle East/Africa): Emirates

Best first class: Singapore Airlines

Best business class: Qatar Airways

Best premium economy: Air New Zealand

Best economy: Korean Air

Best domestic airline: Qantas

Best regional airline: QantasLink

 

Qatar Airways offers the best catering.
Qatar Airways offers the best catering.

Best catering: Qatar Airways

Best cabin crew: Virgin Australia

Best in-flight entertainment: Emirates

Best lounges: Qantas

Best low-cost airline: Westjet (Americas), Wizz (Europe) and AirAsia/AirAsia X (Asia/Pacific).

Best ultra low-cost airline: VietJetAir

Excellence in long haul travel: Delta Air Lines (Americas), Lufthansa (Europe), Emirates (Middle-East/Africa) Eva Air (Asia) and Air New Zealand (Pacific)

Most improved airline: Philippine Airlines.


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