Barbara Robertson of Lennox Head is appalled that the National Bank of Australia has been texting and phoning her with one of their customer’s confidential financial information.
Barbara Robertson of Lennox Head is appalled that the National Bank of Australia has been texting and phoning her with one of their customer’s confidential financial information. Cathy Adams

Barbara threatens NAB with AVO

IF Lennox Head woman Barbara Robertson could take out an Apprehended Violence Order (AVO) against the National Bank of Australia, she would.

For the past six months her mobile phone has rung morning, noon and night, informing her that her credit card bill is overdue.

The problem is Ms Robertson doesn't even have a credit card, or any account with NAB, and after her recent experiences with the bank, she swears she never will.

“I feel like I am being harassed and I told them I would take out an AVO, which of course I can't,” she said.

Yet what concerns her even more than the incessant messages and automated calls she has received is the messages name the person who owns the credit card and the fact his payments are overdue.

“It's a gross breach of confidentiality. I now know this man doesn't pay his credit card bill,” she said.

(The Northern Star will not publish the man's name to protect his privacy.)

“I think it's appalling that a professional organisation like a bank is using this method of communication with a customer that can so easily go wrong.”

Mrs Robertson, who has owned the phone for at least 18 months, said she contacted the bank two months ago asking them to remove her phone number from their records, only to be told it could not be done.

“It's a real nuisance when calls come at 8 o'clock at night and you have to get up to answer them,” she said.

“When I spoke to the bank they told me it wasn't possible to remove my number and he said he would explain why. I told him I didn't want to know why, that it wasn't my problem, it was the bank's and they should fix it, but they still haven't.”

Ms Robertson said the most recent call came on Monday when a women, who she suspects was from a collection agency, asked to speak to the man before quickly hanging up.

“I found that call the rudest of them all,” Ms Robertson said.

The fiasco is likely to further tarnish the bank's reputation after a computer glitch last month meant potentially millions of customers could not access their wages for about a week, triggering a wave of fees and penalties assessed for missed payments and overdrawnaccounts.

The National Bank of Australia did not respond to questions for this article.


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