Christmas is busy time for posties

Australia Post has plenty of new business from the growing market of online shoppers.
Australia Post has plenty of new business from the growing market of online shoppers.

CHRISTMAS and an increase in internet shopping are combining to make an especially busy time for parcel post, but despite the boom Australia Post is sticking by its policy to deliver packages to the front door.

Since July the volume of parcels being moved by Australia Post has grown by 13%, largely driven by the rise in internet shopping.

This growth rate is expected to continue into the foreseeable future.

Christmas only adds to the load, but this does not reduce the responsibility of contractors who deliver the mail to rural areas, a spokeswoman for Australia Post said.

"Australia Post takes any allegation of carding parcels without attempting to deliver very seriously.

"Under the terms of our contracts, parcel contractors are required to knock on the door and make their best effort at delivery," the spokeswoman said.

Unless there are specific instructions specifying that someone has to sign for the package, or that it should not be left in a safe place, then the parcel should be delivered.

Contractors are obliged to go to the front door to see if anyone is home and if they aren't they then have to look for a safe place to leave the package.

Then they should leave a card saying they have done this, the spokeswoman said.

"When a parcel is delivered and nobody is home, a card is placed under the front door advising the customer to collect it from the post office.

"If a resident is elderly or disabled and unable to get to the door in time to meet the contractor, we can organise for that parcel contractor to wait longer at that address.

"If residents are happy for their parcels to be left out for them, the contractor will find a safe location, such as a porch or carport, to leave the parcel.

"The contractor will leave an additional card to notify the addressee of that safe location. This policy is called Safe Drop," she said.

Topics:  australia post christmas

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