Patrick Kilroy from PK Computers in Goodna has not had phone or internet service because NBN installation contractors severed a major cable outside the Goodna telephone exchange on Tuesday.
Patrick Kilroy from PK Computers in Goodna has not had phone or internet service because NBN installation contractors severed a major cable outside the Goodna telephone exchange on Tuesday. Claudia Baxter

Demands for NBN Co to pay compo for cut

GOODNA Cr Paul Tully has called for the National Broadband Network (NBN) Co to compensate businesses and residents for their loss of internet and phone services.

A contractor for NBN Co severed a cable outside the Goodna telephone exchange earlier this week causing 2400 businesses and householders to lose connection.

But NBN Co's Queensland spokesman Ryan Williams told The QT yesterday "business owners who wish to seek compensation should contact their service provider, who will assess each claim".

Yesterday there were still many businesses and homes without service despite Telstra working around the clock to fix the problem

Cr Paul Tully said NBN Co had been acting in a cavalier manner around Goodna for more than six months. He said council officers and himself had met NBN Co only last week and they had promised to lift their game.

"Now we have a monumental public relations blunder by NBN who have lost most of the goodwill from local residents and businesses," he said.

"The least NBN can do is to provide compensation to all affected customers - both businesses and householders.

"It was their negligence that caused the lines to go out for up to four days."

But Mr Williams said: "This is not a time to lay blame.

"It's a time to work together to fix the problem and restore phone services as soon as possible.

"We are working hard to fix the problem and to roll out super fast broadband to this community as soon as we can.

"Telstra is working ... to restore services by close of business tomorrow."

Cr Tully said the post office, Pizza Hut, a psychology practice, a pet store and fuel station were all still without service in Goodna yesterday morning. PK Computers at Goodna was back online yesterday morning.

Cr Tully said Telstra was forced to lay a new 270m cable before repairs could start.

He said each of the 2400 cable pairs and 4800 individual wires coming out of the exchange had to be "painstakingly re-joined".

The project suffered a near miss on Wednesday night when a lightning strike hit the ground less than 30m from where a Telstra technician was working to fix the problem in an underground pit.


Little splash of colour

Little splash of colour

The Clermont Peace Pole project has brought colour to the community.

Help shape the future of the arts

Help shape the future of the arts

Have your say on the future of the arts in the Central Highlands.

Five things to do in the region

Five things to do in the region

Five things to do in the Central Highlands.

Local Partners