News

Woman's epic Kmart complaint goes viral

Residents have spoken of their dissatisfaction with a new layout at Kmart.
Residents have spoken of their dissatisfaction with a new layout at Kmart.

A TOOWOOMBA woman's rant about her treatment at the Grand Central Kmart has gone viral and highlighted dissatisfaction in the community with a controversial change.

The customer attended the store on Tuesday to have a security tag removed from a pair of tracksuit pants she purchased weeks earlier.

She only realised the security tag was on the clothes when she went to wear them.

The problem arose when she walked into the store - with the tracksuit pants and receipt in hand - and headed to a counter to have the tag removed.

The woman wrote she had "never felt so embarrassed and humiliated" as when staff questioned her about whether she'd purchased the tracksuit.

She said: "Staff discussed the matter while I stood waiting, (a) crowd looking on as if I was a thief.

"Apparently they had to get confirmation that I hadn't stolen them before I was allowed to leave the store."

She asked what the hold up was and was told "there are dishonest people around" and she "could have walked in with a receipt and empty bag, picked up the tracksuit and took it to counter to get tag removed".

The woman said she was lectured about the importance of showing staff items at the front of the store before proceeding to the central checkouts.

"This bit of information about returns/issues would of been nice to know before I entered the store," she said.

She then took aim at the controversial new layout at Kmart which moved the checkout from the front to the centre of the store.

"Newsflash Kmart: had your store still been in the original layout with customer service and checkouts at the front of the store I would not have had to walk through your store to sort out my issue and in turn would not have had to be treated and viewed as a thief," she said.

The angry woman said the layout was seriously flawed.

"Who in their right mind would think paying in centre of the store is a good idea?" she questioned.

She called for change: "Save everyone the time of double handling and to avoid having to treat every customer like a thief and reposition the counters to the front of the store."

Her post to the Kmart Facebook page received hundreds of likes and dozens of comments.

A spokeswoman reached out to her and said: "We're sorry to hear of your experience and would like to look into it further."

 

Do you like the new layout at Kmart?

This poll ended on 19 June 2017.

Current Results

Yes

5%

No

94%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

A Kmart spokeswoman told The Chronicle the store had evolved the store format in response to growing changes to the way customers lived and shopped, in order to make their lives easier and ensure a more improved shopping experience.

The spokeswoman said: "Our innovative new store layout is centred around three product worlds, Home, Clothing and Kids. These new worlds are designed to make it easier for customers to find products, customers will see products grouped together in these specific areas to make their shopping experiences as easy and enjoyable as possible.

"Self-serve and central checkouts, and a combined service counter with layby and photo processing, will provide customers with a convenient way to access these areas.

"Store entrances will now be free of queues and clutter, allowing customers to enter and exit with ease."

Other residents backed the woman on her stance regarding the layout, with some calling it "terrible."

Sharon Everson wrote: "I agree totally. You are really looked at when you exit the store with bags now. It's such a silly setup with checkouts in the middle of the store. The lady on the door looked stressed trying to check everyone who was walking out with bags."

The Chronicle attempted to speak with the customer for further comment. 

Topics:  editors picks toowoomba


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Bravehearts fundraiser mowing down 1 million

PUSH FOR SUPPORT: Claude "The Mowerman” Harvey returned to CQ this week to raise money for Bravehearts Foundation.

Claude "The Mowerman” Harvey back in CQ.

Sing for Charlie-Kay

COMMUNITY SUPPORT: Tameaka Powell raising money for local teen Charlie-Kay Woods at her event Music in the Park at the weekend.

Local performer donates event profits to teen's family.

Title handover is a gift to families

NEW ERA: Brenda Sypher, Jennie Purvis, Bev Bettinzoli, Di Alexander and Ryan Harnden at the title transfer for Yumba Bimbi.

Yumba Bimbi title transferred.

Local Partners

Stories of Hope: Helping each and everyone

For the final Stories of Hope column, registered nurses Annette Luck and Zelda Drotsky share their story where cancer is part of their everyday work.

Why crowds are loving Happy Kanye at Splendour

Danger Dave and Melissah Marie with the artwork Happy Kanye at Splendour in the Festival 2017.

By Barcelona-based artistic collective Hungry Castle

Amber Heard, Elon Musk among Splendour celebs

Bernard Fanning plays the main stage at Splendour in the Grass 2017 on day 2.

DAY TWO of Splendour in the Grass was the day of celebrities.

Working class? Man, Gympie's got the show for you

Jimmy Barnes

Aussie rock icons coming to Gympie for 150th celebrations.

REVIEW: Bigger 10.5 inch iPad Pro packs power, fun

AFTER a long day at the office staring at a computer screen, sometimes the last thing you want to do is look at another device.

Elon Musk using anti-phone device at Splendour?

FILE - In this April 30, 2015, file photo, Tesla Motors CEO Elon Musk unveils the company's newest products, in Hawthorne, Calif. Tesla Motors is starting to build its electric cars with all the sensors, cameras and other gear needed to drive completely on their own when regulations allow the technology to take over that responsibility. The announcement made late Wednesday, Oct. 19, 2016, by Tesla CEO Musk marks the Silicon Valley automaker's next step toward selling cars that can navigate the roads without the help of a human. (AP Photo/Ringo H.W. Chiu, File)

Did Musk use high-tech to protect his privacy at the festival?

Cartoonist Mitch Cairns wins Archibald Prize

A portrait of Agatha Gothe-Snape has won the 2017 Archibald Prize for cartoonist Mitch Cairns.

Portrait of partner capture renowned art accolade.

Princess Diana: How an Aussie's story made her cry

‘A tear rolled down her cheek’ ... Phil Williams tells his story to Princess Diana.

Phil Williams met Princess Diana on his 18th birthday.

Jonathan LaPaglia takes you inside Australian Survivor s2

Jonathan LaPaglia in a scene from season two of Australian Survivor.

Strategy plays key role as castaways seek to make savvy moves.

Bachelor Recap: Matty’s stunning public rejection

Chic.

Last night we saw humiliation at its best

NZ anchor drops F-bomb live on air

Veteran news anchor Eric Young has been caught uttering an expletive.

Veteran NZ newsreader swears on live television

Hearty food for cold nights

Boneless lamb shoulder roast with crushed kipflers.

RECIPES: Two tasty lamb dishes to try this winter

How one man made more than $20m in a land deal

Varsity Lakes

Sale, with GST added, shows as a $26.4 million transaction

Open for inspection homes 27 July - 2 August

Check out this weekend's homes open for inspection.

Beers, spirits and 131 years of history up for grabs

The 131-year-old General Gordon Hotel is on the market with all of its quirks included.

Pub with good beer and "lovely food” for sale 20 minutes from town

Ready to SELL your property?

Post Your Ad Here!