Hayley Dickfos and Kelsey Crawford with the revamped computer system in the Green Motel.
Hayley Dickfos and Kelsey Crawford with the revamped computer system in the Green Motel. Karleila Thomsen

Small things make big improvements

IT was the smell that Kelsey Crawford wanted to change first.

When she took over the management of Hervey Bay Green Motel last July, there were many parts of the business she knew would need a revamp.

Firstly, though, something had to be done about the smell - the musty and unpleasant one that greeted the guests grudgingly in every room.

Come January, the smell is gone - part of the start of a two-year refurbishment that will hopefully take the motel on Charlton Esplanade up to a four- star standard.

Ms Crawford is managing the motel for a company called Torquay Adventure, which purchased the business last July.

Since then, occupancy rates have increased from 31% to over 50%, with the place completely booked out over Christmas and the New Year period.

Ms Crawford said the refurbishments would cover every aspect of the business, from the rooms in the motel, to the pool, the gardens, the restaurant and the function centre.

"We want to bring the motel into the 21st century," she said.

One important change was to introduce an online booking system,.

Ms Crawford said this had helped increase the occupancy rates.

Most of the past six months have been spent on a massive clean up operation. However, Ms Crawford was aware of the size of the task to come.

"It's going to be a huge job... but this property has such great potential," she said.

After the summer holiday rush, the motel will be renamed Beach Motel Hervey Bay, but the refurbishments will continue to be carried out.

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