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No Caption Bill North

UPDATE: No estimated time of restoration of iiNet outage

UPDATE, 11.30AM: Internet Service Provider iiNet insists it is working on restoring its internet services, but cannot provide an estimated time of restoration.

"We are currently experiencing an unscheduled outage impacting services in Coffs Harbour, Taree, Forster and Grafton in New South Wales," an iiNet spokesperson said.

"As of 9am AEST our network partner has advised that they are working on restoration with the highest priority. 

"Our network partner has identified a fibre break affecting multiple exchanges. A restore crew are on site working to repair the break.

"However, there is no estimated time of restoration."

Updates can be found on the network status webpage

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No Caption Bill North

8AM: iiNet customers continue to experience outages after the internet service provider suffered a national meltdown yesterday. Email, internet and telephone services were affected throughout Australia on Wednesday and reports of issues have continued this morning.  

>> UPDATE: Malicious damage may be the cause of Telstra outage

Echoing recent Telstra outages, iiNet customers took to Twitter to complain both of the network outage and the poor communication process about the crash that shut down email for iiNet customers.

The Perth-based telecommunications company posted notice of its outage on its Facebook page early Wednesday morning, warning of outages for at least 12 hours.

Its last Facebook update was at 6pm last night, declaring its email services and contact centre were back up and running and that its issues were resolved. However, problems continue to be reported.

No Caption
No Caption Bill North

The outages have caused major breakdowns in communication. Grafton resident Alejandra Navarrete comes from Ecuador, which was hit by another magnitude 6.7 earthquake last night (5.45pm AEST), but has not been able to contact her family.

"Last night there was a big earthquake in my country again and I need to contact my family to see if everyone is alright," Miss Navarrete told The Daily Examiner this morning. "It's really bad."

>> 6.7 and 6.8 magnitude earthquakes hit Ecuador

iiNet's support line contains the following automated message:

"Please be advised some customers in NSW will be unable to connect to the internet. A fault is lodged with our network partner, who are investigating."

iiNet head office has been contacted for a statement.

Customers in the Northern Rivers and Clarence Valley also complained of brief outages with Telstra mobile services last night.

Virgin Mobile Australia acknowledged issues experienced by its customers and this morning issued the following tweet:

"We sincerely apologise for the loss of service this morning. We will be crediting all affected customers their access fee for the day today."

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