David Stuart

TELSTRA OUTAGE: Customers vent as services falter

Telstra customers are reporting mobile internet outages, with service dropping in and out all morning.

There has been a spike in complaints from about 8am, with a majority of complaints coming from New South Wales.

However, Telstra has service issues with the 3G and 4G networks in Gladstone, and 3G and NBN issues across parts of the Sunshine Coast including Buderim, Mons, Sippy Downs, Mooloolaba, Forest Glen and Mountain Creek. Other sites may also be affected.


Many have taken to social media in a bid to ask the telco what's going on.

A number of customers are claiming it's a DNS (Domain Name System) issue, with some suggesting that Telstra customers could change their DNS to 8.8.8.8 to use Google's free alternative DNS system until the problem is fixed.

While Telstra's social media customer service agents are busily responding to complaints, the telco has not officially addressed the technical issues online.

News Corp Australia

New dementia service to support CQ seniors living at home

Premium Content New dementia service to support CQ seniors living at home

The new service will support people living with dementia, as well as providing...

LNP responds to ‘2nd Bruce Hwy’ announcement

Premium Content LNP responds to ‘2nd Bruce Hwy’ announcement

PIE-IN-THE-SKY: The LNP hits back at a bold plan to build a ‘second Bruce Highway’...

Revealed: Regions major parties are most under pressure

Premium Content Revealed: Regions major parties are most under pressure

Analysis of the two leaders’ campaigns so far