VW, Audi, Skoda launch online tool for Aussie diesel owners
VOLKSWAGEN Group Australia (VGA) has announced an online tool so Australian VW, Audi and Skoda owners can discover if their vehicles have the EA189 diesel engines caught up in the Group's global emissions scandal.
The online tool is part of VGA's action plan to respond to what it calls the "global diesel emissions issue" and follows a number of 1.6-litre and 2.0-litre diesel engined VW's, Audis and Skodas being pulled from sale in Australia this week.
VW, Audi and Skoda owners can enter their Vehicle Identification Number (VIN) on the relevant brand websites: www.volkswagen.com.au, www.audi.com.au, www.skoda.com.au and www.volkswagen-commercial.com.au.
The statement also said Volkswagen customers can alternatively contact the customer call centre on 1800 607 822 and ŠKODA customers can call 1800 607 540.
We checked out the service, and advise owners to look for the "VW Announcement" picture tag under the main image seen on www.volkswagen.com.au and www.volkswagen-commercial.com.au. On www.skoda.com.au look for the picture link titled "Diesel Emissions Update." Audi owners should look for the "Diesel emissions activity" link.
Concerned owners will be advised that "until a technical solution is made available from the head office of Volkswagen AG, customers do not need to take any further action."
"Volkswagen Group Australia takes this issue extremely seriously and is continuing to gather all the facts from our head office to support any rectification plans in Australia," said Volkswagen Group Australia's managing director, John White.
"We understand the disappointment and frustration felt by our customers, dealers and partners in Australia and apologise for any inconvenience this may cause.
"We are doing everything possible to fix the problem and will be making further announcements in the near future.
"It is important for customers to note that all affected vehicles remain technically safe and driveable and that we will contact them in time to advise what the next steps are," said Mr White.
Meanwhile, Audi Australian managing director Andrew Doyle said: "Audi Australia takes this issue extremely seriously. We are constantly in contact with our head office to accurately establish the facts so we can support our Australian owners and our national dealer network."
Number of vehicles sold by VGA in Australia affected by the diesel emissions issue per brand:
Volkswagen Passenger Cars - 54,745
Passat CC (2008-2012)
Volkswagen CC (2011-2015)
ŠKODA - 5,148
Volkswagen Commercial Vehicles - 17,256
Audi - 14,028
Including some A1, A3, A4, A5, A6, TT, Q3 and Q5 sold between 2008 and 2015.
Note: VGA said new diesel Volkswagen Golf 7, Touareg, Amarok, Transporter and Crafter models are currently not affected.
New diesel ŠKODA Octavia generation 3 models are currently not affected.
All petrol models currently available are not affected.