THE Warranty Group, the exclusive provider of extended warranty services for Dick Smith, has announced that it will honour all claims sold by Dick Smith across Australia and New Zealand.
This includes claims sold before and after the chain went into receivership.
Hemaka Perera, director of sales for Southeast Asia, said The Warranty Group will be honouring valid claims under extended warranties that have been sold on every product to date.
"We've made this decision because it is the right thing to do by our customers. The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith," Mr Perera said in a media release today.
The Warranty Group has been the exclusive provider of extended warranty services for Dick Smith since 2008.
The acquisition of Dick Smith's online business by Kogan does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition, he said.
"In difficult times, it is important that The Warranty Group does everything it can to inspire market confidence and provide comfort to consumers who put their trust in retailers," Mr Perera said.
This decision covers all warranties sold, including some 135,000 extended warranties that were left exposed when Dick Smith went into receivership, accounting for over $2 million in retail value.
Australia and New Zealand are key markets for The Warranty Group, accounting for over 25% of the business in the Asia Pacific region and approximately 3.6 million customers across industries.
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